Service Process

From discussion to daily operations.

Delivery does not end when the robot arrives. Each step is organized around the task, site constraints and long-term operating outcome.

Delivery Path

Ten steps to onsite capability.

Requirements

Clarify the site, task, target, budget range and timeline.

Site assessment

Map routes, space, connectivity, users and operating constraints.

Robot selection

Match robot form, base capabilities and expansion options to the task.

Solution design

Define workflow, content, delivery scope and support plan.

Content setup

Prepare scripts, company data, FAQ, interaction content and task details.

AI / knowledge base

Connect enterprise knowledge, Q&A, voice or vision capabilities as needed.

Onsite deployment

Complete arrival, mapping, routes and base configuration.

Testing

Validate navigation, avoidance, interaction, Q&A and onsite workflows.

User training

Explain daily operation, content updates and common issue handling.

Operations support

Improve equipment, content and operating workflows over time.

Selection Dimensions

Clarify the site before selecting equipment.

Specific equipment parameters depend on the actual model. We begin by reviewing these eight dimensions.

Scenario

Showroom, campus, commercial, factory, education or inspection, including multi-floor needs.

Mobility

Fixed, wheeled, route-based or autonomous navigation, matched to space and routes.

Interaction

Touchscreen, voice, multi-turn Q&A, remote control and staff collaboration.

AI capabilities

Knowledge bases, speech, vision, content generation and task planning needs.

Navigation

Mapping, avoidance, positioning, guide routes, waypoints and multi-zone operation.

Content

Scripts, company data, product information, FAQ, interaction content and knowledge data.

Environment

Coverage, connectivity, power, slopes, thresholds, visitor flows and site limits.

Operations

Remote support, content updates, commissioning, reviews and onsite help when needed.

Pilot First

Start complex deployments with a pilot.

For factory collaboration, campus inspection and system integration, begin with one clear task. Validate the outcome before expanding the scope.

What To Prepare

Useful project inputs

Site type and deployment area
Tasks expected from the robot
Presentation tours or knowledge Q&A needs
Target date and budget range
AI, equipment or system integration needs

Delivery Scope

What can be delivered?

The scope follows the actual scenario. Delivery does not end when equipment arrives.

Selection advice

Define robot type and capability combinations for the task, routes, users and budget.

Onsite design

Map reception flows, guide routes, inspection tasks and deployment boundaries.

Content configuration

Prepare scripts, company data, product information, FAQ and dialogue content.

Knowledge base integration

Configure enterprise data retrieval, basic Q&A and AI interaction content as needed.

Onsite commissioning

Complete mapping, route tests, interaction tests and functional integration.

User training

Explain daily operation, content updates and common issue handling.

Operations support

Provide remote support, content updates, optimization and onsite service when needed.

Operations

Long-term support options

Remote troubleshooting and basic support
Script, FAQ and knowledge base updates
Route, task and interaction workflow improvements
Onsite maintenance and review when required

Integration

Extend AI and system collaboration when needed

Evaluate enterprise content, knowledge bases, voice, vision, equipment systems and workflow integration according to the project scope. Validate complex capabilities through a pilot first.

Planning a robotics project?

Start with a specific task and we will help define the next step.

Contact our team